There are a number of support and communication channels used by the Elentra Consortium in order to adequately address your support needs. If you are new to Elentra development or administration please contact your local designated Elentra Consortium contact or reach out to us at doorbell@entrada.org.
Elentra Mailing Lists (have your Elentra implementation lead complete our onboarding request to get added)
Community List - used to distribute the agenda for the bi-weekly community call, make release announcements, promote the Elentra Engage conference, and raise general issues
Elentra Learn List - used to distribute invitations to webinars, and other training activities including monthly informal chats
Developer List - used to distribute technical information and high priority security announcements; used to promote monthly developer chats
(optional) Weekly School Check-In Web Conference
Bi-Weekly Elentra Consortium Community Call
Elentra Learn Training Webinars
If you discover a bug or issue with Elentra, we would strongly encourage you to report the problem as a bug using our Jira Issue tracker (login required): https://elentra.atlassian.net/projects/ME/issues/filter=allopenissues
For additional details on creating a ticket please see our Technical Documentation.
If you need access to the issue tracker, please have your Elentra implementation lead complete an onboarding request.
The Elentra Consortium relies on community contributions in order to continue expanding the features we offer. Schools frequently develop features that they require but that might be useful to other consortium members as well.
If you have an idea for a new or improved component of Elentra we recommend speaking to a project manager or software developer at your local institution. They can reach out to other schools within the consortium to identify potential solutions or overlapping needs. Beginning in February, 2021 the Elentra Consortium introduced a Request for Change process, administered through the Elentra ME Product Management Committee. Consortium participants should use this process to facilitate any substantial changes to the core product.
Together, we'll continue to build a great integrated teaching and learning platform.
We recommend using Elentra on Chrome, Firefox, or Safari.
We recommend Microsoft Edge based on Chromium (released in January 2020).
Elentra no longer supports Internet Explorer.